Intercom Alternatives

Garages, dealers and lenders receive and make a huge number of calls across the customer journey, covering many uses cases. Customers don't want to be kept waiting and want to be proactively informed with reminders and updates by their service providers. VoxOps automates up to 80% of their inbound and outbound calls, whilst automating downstream workflows.

Olark

Built for the marketer doing five jobs at once. Easily install an Olark AI agent to answer questions, qualify visitors, and know exactly when to bring in a human. Olark is easy-to-use live chat software that lets you talk to customers on your website. Olark can help you track leads, drive sales, increase conversions, and provide great customer service. Real-time visitor information like login name, geographic location, purchase history and cart contents help you personalize every interaction and strengthen customer relationships. Sign up and start making your customers happier today! Use our previewer on https://olark.com to try it on your website in less than 60 seconds.

Hipmob

Hipmob brings easy to use live chat, helpdesk, feedback and customer engagement tools to mobile and tablet businesses. Whether you're a mobile-native startup, a small business going mobile, or a large public company with a growing mobile business, we give you the tools to increase sales, transform customer support, and make your customers happy. With real time contextual information about your customers including device, app, OS, geographic info and more, you'll be able to make take actions that improve your bottomline. Our partnerships and integrations (see more at www.hipmob.com/documentation) mean that we'll fit right into your team's habits. AND, we're insanely responsive to customer feedback - email us with questions at [email protected]!

Edgedive

Edgedive is your AI support engineer - embedded where your team already works (Intercom, Linear, Slack, GitHub, etc.). It: - Auto-investigates issues end-to-end: root cause, impact assessment, plan to fix. - Opens merge-ready PRs that build cleanly and follow your team’s standards. - Can be triggered from Slack, Linear, Github, or automatically from support tickets or alerts (ex. Intercom, Sentry, etc) It’s like having a 24/7 teammate who continuously triages issues, plans fixes, and pushes merge-ready code changes so you can start your morning with high-quality PRs, ready for review.

Sandra AI

Sandra AI builds AI employees for car dealerships and auto repair shops, starting with AI receptionists. Dealerships miss 30% of customer calls, leading to 45% of customers switching dealerships and up to $2M in annual lost revenue per dealership. Sandra AI operates 24/7, handling calls, emails, and texts, and directly schedules appointments, ensuring no opportunity is lost.

Symphony

Symphony helps enterprises train their customer-facing employees using interactive AI voice simulations of real-world scenarios. Users can create an infinite number of simulations that allow their teams to practice the job - avoiding costly mistakes with real customers. For example, we’re live with 2 of the top 3 auto insurers in NA, helping train 1000s of newly hired claims adjusters.

Lilac Labs

At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs.

Simple AI

Simple AI makes it easy to build and deploy enterprise-grade phone agents in days, not weeks. Iconic businesses use us for sales calls, customer support, leads qualification, and more.

Intryc

Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

Parahelp

Set up Parahelp in just 1 day without any engineers to automate your complex support tickets end-to-end. It integrates with your existing ticketing system (such as Zendesk, Intercom, Front), knowledge sources, tools (like Stripe, Slack, Linear), and policies.

Phonely

Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.

Quivr

Quivr is an AI-powered customer support tool that helps teams draft responses, automate replies, and resolve tickets directly inside platforms like Zendesk or other helpdesk solutions. The platform augments agent productivity by reducing repetitive work and accelerating resolution time.

Zendesk

Zendesk established the modern help desk category by creating a ticketing system that felt like a conversation rather than a bureaucratic form-filling process. The platform excels at centralizing customer communications from multiple channels, email, chat, phone, social media, into a single unified ticket system that gives support teams complete context about each customer interaction. Zendesk's knowledge base features allow organizations to create self-service portals that reduce ticket volume while empowering customers to find answers independently. The platform's analytics and reporting provide insights into support team performance, customer satisfaction trends, and common issue patterns. Advanced features like AI-powered suggestions, automated workflows, and multilingual support make Zendesk particularly valuable for global organizations managing support at scale.

Senso

Senso is building an AI-powered knowledge base for customer support, starting in the Credit Union space. Our product reduces contact time by over 10x by enabling support teams to make decisions about customer requests in seconds. Bringing service automation to the financial services industry is a $6B opportunity, and we’re building for all regulated industries where Senso's founders have spent over a decade building enterprise software.

Retell AI

The leading platform for building and managing AI voice agents that revolutionize contact center operations.

Risotto

Want to apply AI to your IT Helpdesk queue? Risotto helps you grant software access, limit access/permission grants by time, serve knowledge, and get approvals from people like managers. All using natural language directly in chat (AKA "ChatOps") IT teams spend too much time manually provisioning software and answering the same question repeatedly. We help them improve resolution times, reduce SaaS spend, and enhance security with 24/7 automated software access and IT support. Check us out at: https://www.tryrisotto.com

Opencall.ai

OpenCall builds AI voice and texting agents that boost revenue and cut costs. Our voice and text agents reduce labor costs by up to 70%, while increasing revenue up to 20% through improved booking rates and customer satisfaction.

Conduit

Conduit is the AI agent platform that drives conversational outcomes across support and sales. Customer conversations are the backbone of every business. Mass-market consumer businesses spend nearly a third of their working hours calling and texting customers. Conduit turns those conversations into an engine for conversions, revenue, and cost savings. We enable operators across real estate, financials, and services, to build and deploy AI agents that perform better than your best employee. Our modular platform enables automation for the most complex, high-volume conversational workflows.

Open

Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

14.ai

14.ai is a Zendesk alternative built from the ground up for AI agents. The Cursor for customer support.

Assembly

Assembly is a customer experience platform that turns customer feedback into product growth and support requests into long-lasting relationships.

Duckie

Duckie lets customer support teams build their own AI agents in minutes! With Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between.

Help Scout

Help Scout emphasizes human-centered customer support by creating tools that feel personal and authentic rather than robotic or transactional. The platform focuses on email-first support workflows that feel like genuine conversations, allowing teams to build relationships with customers while efficiently managing ticket volume. Help Scout's shared inbox eliminates the confusion of individual email accounts by centralizing all customer communications in one place where team members can collaborate, assign conversations, and maintain complete context. The platform's knowledge base integrates seamlessly with support workflows, enabling agents to quickly find and share helpful articles with customers. Help Scout excels for teams that prioritize personal touch in customer relationships, making it popular among B2B SaaS companies, agencies, and businesses where customer relationships are central to success.

Freshdesk

Freshdesk brings modern help desk functionality to organizations seeking an alternative to traditional enterprise ticketing systems, offering powerful features without the complexity and cost. The platform excels at multi-channel support, consolidating inquiries from email, phone, chat, social media, and web forms into a single interface that helps support teams respond faster and more effectively. Freshdesk's automation capabilities reduce manual work by routing tickets based on rules, assigning them to appropriate agents, and sending automated responses. The platform's gamification features motivate support teams through leaderboards and achievements, while analytics provide insights into team performance and customer satisfaction. Freshdesk strikes an excellent balance between feature richness and ease of use, making it accessible to small teams while scaling to support large organizations with complex support workflows.