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| Feature | ||
|---|---|---|
| Rating |
3.6
|
2.7
|
| Reviews | 5 | 3 |
| Category | Customer Support | Customer Support |
| Description |
14.ai is a Zendesk alternative built from the ground up for AI agents. The Cursor for customer support. |
Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries. |
| Website | https://14.ai | https://phonely.ai |
| Positives |
"Outstanding performance and great documentation."
Ms. Amber O'Connell - 5/5
|
"Excellent customer support and reliable service."
Prof. Stephan Marquardt PhD - 5/5
|
| Negatives |
"The interface is confusing and needs improvement."
Kiley Gerlach - 1/5
|
"Not quite what we expected. Lacking some key features."
Natalia King - 1/5
|
| Details | View Full Review → | View Full Review → |
