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Conduit is the AI agent platform that drives conversational outcomes across support and sales. Customer conversations are the backbone of every business. Mass-market consumer businesses spend nearly a third of their working hours calling and texting customers. Conduit turns those conversations into an engine for conversions, revenue, and cost savings. We enable operators across real estate, financials, and services, to build and deploy AI agents that perform better than your best employee. Our modular platform enables automation for the most complex, high-volume conversational workflows.

Freshdesk brings modern help desk functionality to organizations seeking an alternative to traditional enterprise ticketing systems, offering powerful features without the complexity and cost. The platform excels at multi-channel support, consolidating inquiries from email, phone, chat, social media, and web forms into a single interface that helps support teams respond faster and more effectively. Freshdesk's automation capabilities reduce manual work by routing tickets based on rules, assigning them to appropriate agents, and sending automated responses. The platform's gamification features motivate support teams through leaderboards and achievements, while analytics provide insights into team performance and customer satisfaction. Freshdesk strikes an excellent balance between feature richness and ease of use, making it accessible to small teams while scaling to support large organizations with complex support workflows.