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| Feature | ||
|---|---|---|
| Rating |
4.0
|
3.9
|
| Reviews | 4 | 12 |
| Category | Customer Support | Customer Support |
| Description |
Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost. |
Symphony helps enterprises train their customer-facing employees using interactive AI voice simulations of real-world scenarios. Users can create an infinite number of simulations that allow their teams to practice the job - avoiding costly mistakes with real customers. For example, we’re live with 2 of the top 3 auto insurers in NA, helping train 1000s of newly hired claims adjusters. |
| Website | https://intryc.com | https://getsymphony.co |
| Positives |
"Solid platform that delivers on its promises."
Pierre Konopelski - 5/5
|
"Fast, reliable, and constantly improving. Great product!"
Jacey Dach - 5/5
|
| Negatives |
"Overpriced for what you get. Better alternatives exist."
Prof. Kelsi Erdman - 2/5
|
"Not quite what we expected. Lacking some key features."
Dr. Braulio Kiehn - 1/5
|
| Details | View Full Review → | View Full Review → |