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| Feature | ||
|---|---|---|
| Rating |
3.9
|
2.7
|
| Reviews | 10 | 3 |
| Category | Project Management | Project Management |
| Description |
Open is an AI-powered, all-in-one customer support and communication platform — used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries. |
| Website | https://open.cx | https://phonely.ai |
| Positives |
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
"Excellent customer support and reliable service."
Prof. Stephan Marquardt PhD - 5/5
|
| Negatives |
"Performance issues during peak usage times."
Michele Klein - 1/5
|
"Not quite what we expected. Lacking some key features."
Natalia King - 1/5
|
| Details | View Full Review → | View Full Review → |
