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Open is an AI-powered, all-in-one customer support and communication platform — used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

Poka Labs is developing an AI platform to automate operations tasks in chemical manufacturing, beginning with production scheduling. Traditionally, these tasks are performed manually using spreadsheets. Our software seamlessly integrates with existing data sources such as data historians, emails, and PDFs to automate analytics, scheduling, changes, and communication within a single platform. Malay and Andrew met while pursuing their MBAs at Harvard Business School. Malay previously worked as an engineer in the specialty chemical industry, saving his employers over $100 million across US, China, and German plants. Andrew worked as a software engineer on data infrastructure at Meta and optimization problems at a seed-stage startup. He also completed a Masters degree at Harvard specializing in Machine Learning.