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Open is an AI-powered, all-in-one customer support and communication platform — used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

The fragmented and proprietary evaluation tools today are leading to significant inefficiencies and confusion among developers. The world needs a standard everyone can rely on and that is why we are building Ragas as the open-source standard. We have 4k stars on GitHub, 1.3k members in our discord community, and over 80+ external contributors. We also have partnerships with key AI companies like Langchain, Llamaindex, Arize, Weaviate and more to help create a standard. We already process 5 million evaluations monthly for engineers from companies like AWS, Microsoft, Databricks, and Moody’s and it is growing at 70% month over month. We are building LLM application testing and evaluation infrastructure for Enterprises.