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| Feature | ||
|---|---|---|
| Rating |
2.7
|
3.9
|
| Reviews | 3 | 12 |
| Category | Customer Support | Customer Support |
| Description |
Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries. |
Symphony helps enterprises train their customer-facing employees using interactive AI voice simulations of real-world scenarios. Users can create an infinite number of simulations that allow their teams to practice the job - avoiding costly mistakes with real customers. For example, we’re live with 2 of the top 3 auto insurers in NA, helping train 1000s of newly hired claims adjusters. |
| Website | https://phonely.ai | https://getsymphony.co |
| Positives |
"Excellent customer support and reliable service."
Prof. Stephan Marquardt PhD - 5/5
|
"Fast, reliable, and constantly improving. Great product!"
Jacey Dach - 5/5
|
| Negatives |
"Not quite what we expected. Lacking some key features."
Natalia King - 1/5
|
"Not quite what we expected. Lacking some key features."
Dr. Braulio Kiehn - 1/5
|
| Details | View Full Review → | View Full Review → |
