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| Feature | ||
|---|---|---|
| Rating |
3.3
|
3.9
|
| Reviews | 4 | 12 |
| Category | Customer Support | Customer Support |
| Description |
Quivr is an AI-powered customer support tool that helps teams draft responses, automate replies, and resolve tickets directly inside platforms like Zendesk or other helpdesk solutions. The platform augments agent productivity by reducing repetitive work and accelerating resolution time. |
Symphony helps enterprises train their customer-facing employees using interactive AI voice simulations of real-world scenarios. Users can create an infinite number of simulations that allow their teams to practice the job - avoiding costly mistakes with real customers. For example, we’re live with 2 of the top 3 auto insurers in NA, helping train 1000s of newly hired claims adjusters. |
| Website | https://www.quivr.app/ | https://getsymphony.co |
| Positives |
"Saves us hours every week. Highly recommended!"
Arvilla Weissnat DDS - 4/5
|
"Fast, reliable, and constantly improving. Great product!"
Jacey Dach - 5/5
|
| Negatives |
"Customer support was slow to respond to our issues."
Dr. Kaley Homenick PhD - 1/5
|
"Not quite what we expected. Lacking some key features."
Dr. Braulio Kiehn - 1/5
|
| Details | View Full Review → | View Full Review → |