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| Feature | ||
|---|---|---|
| Rating |
3.9
|
3.8
|
| Reviews | 10 | 12 |
| Category | Project Management | Project Management |
| Description |
Open is an AI-powered, all-in-one customer support and communication platform — used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
We enable research that was previously impossible—systematic reviews of 20,000+ papers in weeks with 98% accuracy. We collaborate with researchers at Stanford, Harvard, and Johns Hopkins to ask the big questions they've been forced to scale down. Pharma companies get complete evidence awareness in weeks — not years. AI labs get the same reviews as RL environments with expert-validated reasoning traces—scientific synthesis as the next frontier after math and coding benchmarks. We're former DSPy core contributors who built the production infrastructure to make total evidence awareness actually work at scale. |
| Website | https://open.cx | https://thesynthesis.company |
| Positives |
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
"Great price point for the features offered."
Damien Hyatt IV - 5/5
|
| Negatives |
"Performance issues during peak usage times."
Michele Klein - 1/5
|
"Missing important features we need for our workflow."
Kaycee Wunsch - 1/5
|
| Details | View Full Review → | View Full Review → |
