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| Feature | ||
|---|---|---|
| Rating |
4.0
|
3.9
|
| Reviews | 7 | 10 |
| Category | Customer Support | Customer Support |
| Description |
Edgedive is your AI support engineer - embedded where your team already works (Intercom, Linear, Slack, GitHub, etc.). It: - Auto-investigates issues end-to-end: root cause, impact assessment, plan to fix. - Opens merge-ready PRs that build cleanly and follow your team’s standards. - Can be triggered from Slack, Linear, Github, or automatically from support tickets or alerts (ex. Intercom, Sentry, etc) It’s like having a 24/7 teammate who continuously triages issues, plans fixes, and pushes merge-ready code changes so you can start your morning with high-quality PRs, ready for review. |
Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
| Website | https://edgedive.com | https://open.cx |
| Positives |
"Love the integration options. Works perfectly with our stack."
Zola Powlowski - 5/5
|
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
| Negatives |
"Too complex for our needs. Not user-friendly."
Mr. Lance Rolfson - 1/5
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"Performance issues during peak usage times."
Michele Klein - 1/5
|
| Details | View Full Review → | View Full Review → |
