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| Feature | ||
|---|---|---|
| Rating |
4.0
|
3.9
|
| Reviews | 4 | 10 |
| Category | Customer Support | Customer Support |
| Description |
Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost. |
Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
| Website | https://intryc.com | https://open.cx |
| Positives |
"Solid platform that delivers on its promises."
Pierre Konopelski - 5/5
|
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
| Negatives |
"Overpriced for what you get. Better alternatives exist."
Prof. Kelsi Erdman - 2/5
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"Performance issues during peak usage times."
Michele Klein - 1/5
|
| Details | View Full Review → | View Full Review → |