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| Feature | ||
|---|---|---|
| Rating |
3.6
|
4.1
|
| Reviews | 5 | 15 |
| Category | Customer Support | Customer Support |
| Description |
14.ai is a Zendesk alternative built from the ground up for AI agents. The Cursor for customer support. |
At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs. |
| Website | https://14.ai | https://www.drive-thru.ai/ |
| Positives |
"Outstanding performance and great documentation."
Ms. Amber O'Connell - 5/5
|
"Excellent customer support and reliable service."
Mrs. Taryn Glover - 5/5
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| Negatives |
"The interface is confusing and needs improvement."
Kiley Gerlach - 1/5
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"Performance issues during peak usage times."
Dr. Grant Predovic DDS - 1/5
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| Details | View Full Review → | View Full Review → |