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| Feature | ||
|---|---|---|
| Rating |
3.8
|
4.1
|
| Reviews | 8 | 15 |
| Category | Customer Support | Customer Support |
| Description |
Duckie lets customer support teams build their own AI agents in minutes! With Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between. |
At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs. |
| Website | https://duckie.ai/ | https://www.drive-thru.ai/ |
| Positives |
"Great value for money. Worth every penny."
Elisabeth Schaden - 5/5
|
"Excellent customer support and reliable service."
Mrs. Taryn Glover - 5/5
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| Negatives |
"Integration was difficult and documentation was unclear."
Willy Oberbrunner - 2/5
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"Performance issues during peak usage times."
Dr. Grant Predovic DDS - 1/5
|
| Details | View Full Review → | View Full Review → |