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Feature
Edgedive
Edgedive Customer Support
L
Lilac Labs Customer Support
Rating
4.0
4.1
Reviews 7 15
Category Customer Support Customer Support
Description

Edgedive is your AI support engineer - embedded where your team already works (Intercom, Linear, Slack, GitHub, etc.). It: - Auto-investigates issues end-to-end: root cause, impact assessment, plan to fix. - Opens merge-ready PRs that build cleanly and follow your team’s standards. - Can be triggered from Slack, Linear, Github, or automatically from support tickets or alerts (ex. Intercom, Sentry, etc) It’s like having a 24/7 teammate who continuously triages issues, plans fixes, and pushes merge-ready code changes so you can start your morning with high-quality PRs, ready for review.

At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs.

Website https://edgedive.com https://www.drive-thru.ai/
Positives
"Love the integration options. Works perfectly with our stack."
Zola Powlowski - 5/5
"Switched from our old tool and never looked back."
Mariam Wisozk - 5/5
Negatives
"Too complex for our needs. Not user-friendly."
Mr. Lance Rolfson - 1/5
"Too complex for our needs. Not user-friendly."
Leonie Wiegand - 1/5
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