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Intercom reimagined customer communication by treating every interaction as a relationship-building opportunity rather than just a support transaction. The platform combines messaging, live chat, and marketing automation into a unified system that enables businesses to engage customers throughout their entire journey. Intercom's conversational approach allows sales teams to qualify leads through chat, support teams to resolve issues in real-time, and marketing teams to nurture relationships through automated messaging sequences. The platform's bots and automation features handle routine inquiries while seamlessly escalating complex issues to human agents. What sets Intercom apart is its focus on conversation intelligence: the platform tracks customer behavior, identifies high-intent signals, and surfaces opportunities for engagement at precisely the right moments. This proactive approach to customer communication has made Intercom particularly popular among SaaS companies and e-commerce businesses.

At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs.