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Feature
I
Intryc Customer Support
L
Lilac Labs Customer Support
Rating
4.0
4.1
Reviews 4 15
Category Customer Support Customer Support
Description

Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs.

Website https://intryc.com https://www.drive-thru.ai/
Positives
"Excellent customer support and reliable service."
Minerva Schoen - 5/5
"Excellent customer support and reliable service."
Mrs. Taryn Glover - 5/5
Negatives
"Overpriced for what you get. Better alternatives exist."
Prof. Kelsi Erdman - 2/5
"Performance issues during peak usage times."
Dr. Grant Predovic DDS - 1/5
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