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| Feature | ||
|---|---|---|
| Rating |
4.1
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2.7
|
| Reviews | 15 | 3 |
| Category | Customer Support | Customer Support |
| Description |
At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs. |
Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries. |
| Website | https://www.drive-thru.ai/ | https://phonely.ai |
| Positives |
"Excellent customer support and reliable service."
Mrs. Taryn Glover - 5/5
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"Excellent customer support and reliable service."
Prof. Stephan Marquardt PhD - 5/5
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| Negatives |
"Performance issues during peak usage times."
Dr. Grant Predovic DDS - 1/5
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"Not quite what we expected. Lacking some key features."
Natalia King - 1/5
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| Details | View Full Review → | View Full Review → |
