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| Feature | ||
|---|---|---|
| Rating |
4.1
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3.3
|
| Reviews | 15 | 4 |
| Category | Customer Support | Customer Support |
| Description |
At Lilac, we automate the person taking order at the drive thru with a voice AI. We're building this for Quick Service Restaurants (QSRs) dealing with an historical labor shortage and rising wages. Previous attempts at drive-thru voice ordering are costly to implement and have failed to deliver the accuracy and latency needed. It's now possible to build a voice interface that passes the threshold for a great customer experience. In the United States, there are 200,000 Drive-Thrus handling 6 Billion visits a year. At 3 minutes per order, that's 34,000 human years spent on taking orders annually. Per location, on average we can deliver around $100,000 of value in terms of labor savings, upsell revenue lift, and training costs. |
Quivr is an AI-powered customer support tool that helps teams draft responses, automate replies, and resolve tickets directly inside platforms like Zendesk or other helpdesk solutions. The platform augments agent productivity by reducing repetitive work and accelerating resolution time. |
| Website | https://www.drive-thru.ai/ | https://www.quivr.app/ |
| Positives |
"Excellent customer support and reliable service."
Mrs. Taryn Glover - 5/5
|
"Has significantly improved our team's productivity."
Mr. Royce Rutherford - 4/5
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| Negatives |
"Performance issues during peak usage times."
Dr. Grant Predovic DDS - 1/5
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"Customer support was slow to respond to our issues."
Dr. Kaley Homenick PhD - 1/5
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| Details | View Full Review → | View Full Review → |