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| Feature | ||
|---|---|---|
| Rating |
3.8
|
3.9
|
| Reviews | 8 | 10 |
| Category | Customer Support | Customer Support |
| Description |
Duckie lets customer support teams build their own AI agents in minutes! With Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between. |
Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
| Website | https://duckie.ai/ | https://open.cx |
| Positives |
"Great value for money. Worth every penny."
Elisabeth Schaden - 5/5
|
"Outstanding performance and great documentation."
Abby Wilkinson - 5/5
|
| Negatives |
"Integration was difficult and documentation was unclear."
Willy Oberbrunner - 2/5
|
"Performance issues during peak usage times."
Michele Klein - 1/5
|
| Details | View Full Review → | View Full Review → |