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| Feature | ||
|---|---|---|
| Rating |
3.9
|
4.1
|
| Reviews | 10 | 8 |
| Category | Customer Support | Customer Support |
| Description |
Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
Senso is building an AI-powered knowledge base for customer support, starting in the Credit Union space. Our product reduces contact time by over 10x by enabling support teams to make decisions about customer requests in seconds. Bringing service automation to the financial services industry is a $6B opportunity, and we’re building for all regulated industries where Senso's founders have spent over a decade building enterprise software. |
| Website | https://open.cx | http://www.senso.ai |
| Positives |
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
"Has significantly improved our team's productivity."
Marcelino Bradtke - 5/5
|
| Negatives |
"Performance issues during peak usage times."
Michele Klein - 1/5
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"Missing important features we need for our workflow."
Mrs. Sincere Steuber PhD - 2/5
|
| Details | View Full Review → | View Full Review → |
