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| Feature | ||
|---|---|---|
| Rating |
3.9
|
3.9
|
| Reviews | 10 | 12 |
| Category | Customer Support | Customer Support |
| Description |
Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. |
Symphony helps enterprises train their customer-facing employees using interactive AI voice simulations of real-world scenarios. Users can create an infinite number of simulations that allow their teams to practice the job - avoiding costly mistakes with real customers. For example, we’re live with 2 of the top 3 auto insurers in NA, helping train 1000s of newly hired claims adjusters. |
| Website | https://open.cx | https://getsymphony.co |
| Positives |
"The best solution we've tried for this use case."
Francis Flatley II - 5/5
|
"Fast, reliable, and constantly improving. Great product!"
Jacey Dach - 5/5
|
| Negatives |
"Performance issues during peak usage times."
Michele Klein - 1/5
|
"Not quite what we expected. Lacking some key features."
Dr. Braulio Kiehn - 1/5
|
| Details | View Full Review → | View Full Review → |