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Open is an AI-powered, all-in-one customer support and communication platform, used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

Zendesk established the modern help desk category by creating a ticketing system that felt like a conversation rather than a bureaucratic form-filling process. The platform excels at centralizing customer communications from multiple channels, email, chat, phone, social media, into a single unified ticket system that gives support teams complete context about each customer interaction. Zendesk's knowledge base features allow organizations to create self-service portals that reduce ticket volume while empowering customers to find answers independently. The platform's analytics and reporting provide insights into support team performance, customer satisfaction trends, and common issue patterns. Advanced features like AI-powered suggestions, automated workflows, and multilingual support make Zendesk particularly valuable for global organizations managing support at scale.